Shipping Policy — Effective Date: September 20, 2026. AfreekaMall is a multi-vendor marketplace. Each seller prepares and ships its own orders, so available methods, charges, and delivery times may vary by product, seller, and destination. — 1. Service Areas and Rates: The destinations actually served and the applicable shipping charges are shown at checkout. References to the United States or Canada on AfreekaMall do not guarantee that every seller ships to every address in those countries. Buyers must review the options shown before payment. — 2. Processing and Delivery: Unless a different timeframe is displayed on the product or store page, sellers must prepare orders within 3 to 5 business days. Transit time begins after the package is handed to the carrier and is an estimate unless expressly guaranteed. — 3. Tracking and Communication: When tracked service is used, the seller must provide a valid tracking number after handing the package to the carrier. Sellers must promptly notify buyers of any known material delay and should respond to order-related inquiries within 48 business hours. — 4. Delivery Address: Buyers must provide and verify a complete, accurate shipping address before placing an order. Costs caused by an incorrect address may remain the buyer's responsibility unless applicable law provides otherwise. — 5. Delayed, Lost, or Damaged Packages: Buyers must first contact the seller through AfreekaMall. The seller must cooperate with the carrier and buyer to locate the package or handle a claim. If the seller does not respond or the dispute remains unresolved, contact support@afreekamall.com. — 6. International Orders: When international delivery is offered, customs duties, import taxes, or brokerage fees may apply. Their treatment must be disclosed before purchase when the information is available, and the recipient may be responsible under the destination's laws. — 7. Seller Standards: Sellers must publish accurate rates, service areas, and delivery estimates; package products safely; comply with transport rules, including for perishables; never mark an order as shipped before carrier handoff; and never provide false tracking information. Repeated violations may lead to restrictions or suspension. — AfreekaMall — New Haven, Connecticut, USA