Return Policy

Effective Date: 09/01/2025

At AfreekaMall, we strive to provide a secure and satisfying shopping experience. Since we are a multi-vendor marketplace, return and refund policies are primarily managed by each vendor. This Return Policy outlines the general rules that apply to all transactions on our platform.

1. General Return Rules

• Buyers must review the individual vendor’s return policy before purchasing.
• Vendors are required to state their return/refund terms clearly in their store settings.
• Returns are accepted only under the conditions stated by the vendor (timeframe, product condition, exceptions).

2. Eligibility for Returns

A product may be eligible for return if:

• It is damaged, defective, or not as described.
• It arrives incomplete (missing parts or accessories).
• It does not match the order placed by the buyer.

To qualify:

• Buyers must request a return within [X] days of receiving the order (default recommendation: 14 days, unless vendor specifies otherwise).
• Items must be unused, in original packaging, and with proof of purchase.

3. Non-Returnable Items

Some items may not be eligible for return, including but not limited to:

• Perishable goods (food, flowers, etc.).
• Personal care items (cosmetics, hygiene products, etc.).
• Customized or personalized products.
• Digital products and downloads.

Each vendor must clearly list non-returnable products in their policy.

4. Return Process

• Buyers must first contact the vendor through AfreekaMall to request a return.
• Vendors are responsible for providing return instructions and shipping details.
• Buyers may be responsible for return shipping costs, unless the vendor specifies otherwise.
• Refunds will be issued by the vendor after the product is received and inspected.

5. Refunds

• Refunds will be processed to the original payment method.
• Vendors must process refunds within a reasonable time after approving a return (recommended: within 7 business days).
• Shipping fees are generally non-refundable, unless the item was defective or the vendor made an error.

6. Dispute Resolution

• If a vendor does not respond to a return request, buyers may escalate the issue to AfreekaMall support.
• AfreekaMall may step in as a mediator but does not issue refunds directly.
• Vendors who repeatedly fail to honor fair return practices may be suspended or removed from the platform.

7. Contact Us

For return-related questions or disputes, please contact the vendor first. If you require further assistance, you may reach out to:

support@afreekamall.com

AfreekaMall, 216 Kimberly Avenue, New Haven, CT 06519, USA

Vendor Shipping Guidelines – AfreekaMall

Effective Date: 09/01/2025

As a vendor on AfreekaMall, you are responsible for ensuring that buyers receive their orders in a timely and professional manner. These guidelines outline the minimum requirements for shipping and order fulfillment on our marketplace.

1. Order Processing

• All orders must be processed and shipped within 3–5 business days unless otherwise specified in your store policy.
• If there are delays, you must notify the buyer immediately through AfreekaMall’s messaging system.

2. Packaging Standards

• Products must be securely packaged to prevent damage during transit.
• Fragile items should be clearly marked as such and protected with appropriate materials.
• Perishable goods must comply with shipping regulations and be packaged to maintain freshness.

3. Shipping Methods & Carriers

• Vendors are free to choose their carriers (USPS, UPS, FedEx, DHL, etc.) but must ensure reliable service and tracking.
• You must provide buyers with a valid tracking number once the order is shipped.
• “Free Shipping” can be offered at your discretion, but the costs must be included in your pricing if you choose this option.

4. Shipping Rates & Policies

• Vendors are responsible for setting their own shipping rates and policies in their Vendor Dashboard.
• Rates must be transparent and accurately reflect the shipping cost.
• If offering international shipping, be clear about delivery times, customs fees, and restrictions.

5. Communication with Buyers

• Always update buyers when:
• An order has been shipped (with tracking details).
• There are delays or issues with the order.
• Prompt responses to buyer inquiries are expected within 48 hours.

6. Returns & Refunds

• Vendors must clearly state their return/refund policy in their store settings.
• Refunds should be processed promptly once a return is received and verified.
• Vendors are responsible for complying with applicable consumer protection laws in the regions they sell to.

7. Prohibited Practices

• Do not mark an order as “Shipped” before it has been handed over to the carrier.
• Do not provide fake or invalid tracking numbers.
• Failure to comply with shipping standards may result in penalties, suspension, or removal from AfreekaMall.

8. AfreekaMall Oversight

• AfreekaMall reserves the right to intervene in disputes regarding shipping, delivery, and returns.
• Vendors who consistently fail to meet these standards may have their accounts suspended or terminated.

9. Need Help?

If you have questions or need support in setting up your shipping options, please contact AfreekaMall support:

support@afreekamall.com

AfreekaMall, 216 Kimberly Avenue, New Haven, CT 06519, USA