Refund Policy — Effective Date: September 20, 2026. AfreekaMall is a multi-vendor marketplace. Refunds relate to orders placed through AfreekaMall and are handled under this policy, the Return Policy, and applicable law. — 1. Review of Requests: The seller reviews the request and communicates the decision to the buyer. When a physical return is required, the refund is normally approved after the item is received and inspected. Buyers must not ship a return without prior instructions. — 2. Refund Method and Timing: An approved refund is sent to the original payment method. The seller must initiate the refund within 7 business days after approval. The buyer's bank or payment provider may require additional processing time before the credit appears. — 3. Shipping Charges: Original shipping charges are normally non-refundable when the return is due to a change of mind. They are refundable when required by law or when the seller sent an item that was damaged, defective, incomplete, or incorrect. — 4. Late or Missing Refunds: Buyers should first check their payment account and contact their card issuer or payment provider. If a confirmed refund is still missing after the provider's stated processing time, contact support@afreekamall.com. — 5. Disputes: Buyers must first contact the seller through AfreekaMall. If the seller does not respond or does not follow the applicable rules, AfreekaMall may review the case, facilitate resolution, and take action under its marketplace terms. — AfreekaMall — New Haven, Connecticut, USA