Shipping & Refund Policy
Effective Date: 09/01/2025
At AfreekaMall, we connect buyers and vendors through our marketplace platform (www.afreekamall.com
). Please note that shipping and refunds are primarily managed by individual vendors. However, this policy explains the general rules and expectations for both buyers and vendors.
1. Shipping Policy
Vendor Responsibilities
- Vendors are responsible for defining their own shipping rates, carriers, and delivery timelines.
- Vendors must provide accurate shipping information, including tracking numbers when available.
- Vendors are responsible for ensuring products are packaged securely and shipped on time.
Buyer Information
- Buyers must provide accurate shipping addresses at checkout.
- Shipping costs, delivery times, and carriers may vary by vendor and will be displayed during checkout.
- Buyers are responsible for reviewing the vendor’s shipping policy before placing an order.
Delays & Issues
- AfreekaMall is not liable for shipping delays, damages, or lost packages.
- Buyers should contact the vendor directly for order-specific shipping inquiries.
- If a vendor fails to ship within the promised timeframe, AfreekaMall may intervene to resolve disputes.
2. Refund & Return Policy
Vendor Responsibilities
- Each vendor sets their own return and refund policy, which must be clearly stated in their store settings.
- Vendors are responsible for processing refunds, returns, or exchanges in accordance with their policy.
- Vendors must comply with applicable consumer protection laws.
Buyer Information
- Before purchasing, buyers should carefully review the vendor’s return/refund policy.
- Buyers may be responsible for return shipping costs unless otherwise stated by the vendor.
- Refunds will only be issued once the vendor confirms receipt of the returned product (when applicable).
Non-Refundable Items
- Certain products may be non-refundable or non-returnable (e.g., perishable goods, personal care items, digital downloads). This must be specified by vendors.
3. AfreekaMall’s Role in Disputes
- AfreekaMall does not issue direct refunds on behalf of vendors.
- However, we may assist in disputes between buyers and vendors if:
- The vendor does not respond to refund/return requests, or
- The vendor violates marketplace policies.
- AfreekaMall reserves the right to remove vendors who consistently fail to meet shipping or refund obligations.
4. Contact Us
For questions about shipping or refunds, please contact the vendor directly through the AfreekaMall platform. If you need additional support, reach out to us at:
support@afreekamall.com
AfreekaMall, 216 Kimberly Avenue, New Haven, CT 06519, USA
Vendor Shipping Guidelines – AfreekaMall
Effective Date: 09/01/2025
As a vendor on AfreekaMall, you are responsible for ensuring that buyers receive their orders in a timely and professional manner. These guidelines outline the minimum requirements for shipping and order fulfillment on our marketplace.
1. Order Processing
- All orders must be processed and shipped within 3–5 business days unless otherwise specified in your store policy.
- If there are delays, you must notify the buyer immediately through AfreekaMall’s messaging system.
2. Packaging Standards
- Products must be securely packaged to prevent damage during transit.
- Fragile items should be clearly marked as such and protected with appropriate materials.
- Perishable goods must comply with shipping regulations and be packaged to maintain freshness.
3. Shipping Methods & Carriers
- Vendors are free to choose their carriers (USPS, UPS, FedEx, DHL, etc.) but must ensure reliable service and tracking.
- You must provide buyers with a valid tracking number once the order is shipped.
- “Free Shipping” can be offered at your discretion, but the costs must be included in your pricing if you choose this option.
4. Shipping Rates & Policies
- Vendors are responsible for setting their own shipping rates and policies in their Vendor Dashboard.
- Rates must be transparent and accurately reflect the shipping cost.
- If offering international shipping, be clear about delivery times, customs fees, and restrictions.
5. Communication with Buyers
- Always update buyers when:
- An order has been shipped (with tracking details).
- There are delays or issues with the order.
- Prompt responses to buyer inquiries are expected within 48 hours.
6. Returns & Refunds
- Vendors must clearly state their return/refund policy in their store settings.
- Refunds should be processed promptly once a return is received and verified.
- Vendors are responsible for complying with applicable consumer protection laws in the regions they sell to.
7. Prohibited Practices
- Do not mark an order as “Shipped” before it has been handed over to the carrier.
- Do not provide fake or invalid tracking numbers.
- Failure to comply with shipping standards may result in penalties, suspension, or removal from AfreekaMall.
8. AfreekaMall Oversight
- AfreekaMall reserves the right to intervene in disputes regarding shipping, delivery, and returns.
- Vendors who consistently fail to meet these standards may have their accounts suspended or terminated.
9. Need Help?
If you have questions or need support in setting up your shipping options, please contact AfreekaMall support:
support@afreekamall.com
AfreekaMall, 216 Kimberly Avenue, New Haven, CT 06519, USA